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Returns & Exchanges

  1. If there is any damage or any issue with the quality of the product, our vendor has to accept the damage and if they agree to replace the product, then only it will be replaced. Final decision will be taken by the TouchIndia organization.

Product return has to happen within 5 day of delivery. After 5 days, product return will not be accepted.

Refund of the amount will be processed only after the approval of the Touchindia team. After the approval of the refund, the amount will be processed in three ways.

  1. a) Credited to Touchindia Wallet.
  2. b) The amount will be transferred via NEFT if it is paid via COD.
  3. c) The amount will be refunded to the same account which customer used while the time of payment through our Payment gateways.

User can cancel the order only before the shipping. Once shipping is initiated by Touchindia team, it is not possible for the user to cancel the order

 

As per the policy of our Payment gateways, refunds will take 5 to 25 days to customer’s bank account. TouchIndia also follows the same policy.